Shipping Policy

At Novaireluxe, we are committed to providing fast, reliable, and trackable delivery for every order. Please review our shipping policy below for full details regarding processing times, delivery estimates, shipping fees, and shipping support.

  1. Shipping Destinations

We currently ship to:

  • Belgium

  • Netherlands

  • Germany

  • France

If your country is unavailable at checkout, shipping is not currently supported in your region.

  1. Order Processing Time

Orders are processed within 1–2 business days.

Business days:
Monday to Friday, excluding public holidays.

After your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly extended during:

  • holidays

  • promotional periods

  • high order volume periods

  1. Estimated Delivery Times

Estimated delivery times begin once the order has been shipped.

Country | Estimated Delivery Time
Belgium | 5–7 business days
Netherlands | 7–10 business days
Germany | 7–10 business days
France | 7–10 business days

Delivery times are estimates and may vary depending on:

  • carrier operations

  • customs procedures

  • weather conditions

  • local postal delays

  • peak seasonal demand

  1. Shipping Costs

Order Value | Shipping Fee
Orders over €100 | Free Shipping
Orders under €100 | €5.50

All shipping costs are displayed clearly at checkout before payment is completed.

  1. Tracking Information

Once your order has shipped, you will receive:

  • a tracking number

  • shipping confirmation email

  • tracking link (when available)

Tracking updates may take 24–72 hours to appear in the carrier’s system.

  1. Multiple Shipments

In some cases, items from the same order may arrive in separate packages to ensure faster delivery and product availability.

If this occurs:

  • no additional shipping charges will apply

  • separate tracking numbers may be provided

  1. Customs, Duties & Taxes

For orders shipped within the European Union:

  • applicable taxes are included where required

  • additional import duties are generally not charged

If local customs authorities apply additional charges, these costs are the responsibility of the customer.

  1. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If you notice an error in your shipping address, please contact us immediately at:
novaireluxe@outlook.com

Address changes can only be made before the order has been dispatched.

If a package is returned due to:

  • an incorrect address

  • incomplete address information

  • failed delivery attempts

additional shipping fees may apply for reshipment.

  1. Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist in investigating the shipment.

While we work closely with shipping carriers, delays caused by external factors such as:

  • carrier disruptions

  • customs processing

  • severe weather

  • public holidays

  • logistical issues

may be outside our direct control.

  1. Contact Us

For any shipping-related questions or order support, please contact us:

Email: novaireluxe@outlook.com